Am I covered if I reported a car problem after warranty expired?

Full question:

I have an automobile that experienced a problem while still under warranty, but because I was on a long trip, I wasn't able to report the problem to my dealer until the warranty had expired. I have documentation for the fact that the problem occurred under warranty, yet my dealership has denied that the problem is covered under warranty. Am I covered?

Answer:

A warranty typically requires you to report defects within the warranty period. To qualify for protection under most state lemon laws, you must show that: (1) you reported a defect to the manufacturer or authorized dealer during the warranty period; (2) the defect was serious and impaired the car's usefulness; and (3) the manufacturer or dealer failed to fix the defect after a specified number of attempts (usually three or four).

In Utah, for example, if a new vehicle does not meet express warranties, you must report the issue during the warranty period or within one year of delivery. The manufacturer or dealer is then obligated to make necessary repairs, even if they occur after the warranty expires (Utah Code § 13-20-3).

This content is for informational purposes only and is not legal advice. Legal statutes mentioned reflect the law at the time the content was written and may no longer be current. Always verify the latest version of the law before relying on it.

FAQs

To dispute a warranty denial, start by reviewing your warranty agreement and any documentation related to your claim. Gather evidence, such as repair records and correspondence with the dealership. Contact the dealership's service manager or customer service to discuss your case. If necessary, escalate the issue to the manufacturer or a higher authority within the dealership. You may also consider filing a complaint with your state's consumer protection agency or seeking legal advice if the issue remains unresolved.