Full question:
I purchased a used car warranty 2 years ago and in the contract it states that the navigation system is covered. The screen of the navigation system is no longer operational and replacements are no longer available in the US. The Warranty company claims that the automaker would be responsible to maintain a surplus of parts for their cars and therefore it is not their problem to replace the unit with a new unit.
- Category: Automobiles
- Date:
- State: National
Answer:
The warranty terms dictate the company's obligations. Generally, if a replacement part is unavailable, the warranty may allow the company to substitute it with an equivalent item or offer an upgrade. If parts are discontinued, your warranty provider might compensate you based on the manufacturer's latest price guide.
In some cases, a company might claim that it cannot fulfill its obligations due to impossibility. To successfully argue this, they must show that the situation was unforeseen and not caused by them. However, warranties often include provisions for scenarios where parts are no longer available.
The buyer's right to demand repairs may depend on the reasonableness of costs and the seller's ability to provide the service. If the seller lacks the necessary technology, skills, or resources, or if obtaining parts becomes prohibitively expensive, they may be excused from fulfilling their obligations.
This content is for informational purposes only and is not legal advice. Legal statutes mentioned reflect the law at the time the content was written and may no longer be current. Always verify the latest version of the law before relying on it.