What can I do if a creditor is consistantly posting my payments late which reflects on my credit?

Full question:

I need your help in getting a 30 day late mark off my credit report. I have a department store credit card, which I pay off every other month. They say that my first payment was due on the 8th of the month and I paid it on the 17th. Then they say that I didn't make a payment at all. I don't know what's going on but I pay all of my bills on time. I don't know if they are not processing the payments until later or if they are arriving late through the mail. I have paid the Target card off regularly and they refuse to take these bad marks off my credit report. My credit report is extremely important to me. What can I do?

  • Category: Debts and Credit
  • Subcategory: Fair Debt Collection Act
  • Date:
  • State: Alabama

Answer:

The Fair Credit Billing Act provides a procedure for the correction of billing errors. Where a creditor has transmitted to an obligor (person who owes debt) an account statement in connection with an extension of consumer credit, and within 60 days receives a written notice from the obligor in which the obligor sets forth information identifying his or her name, account number, a belief that the statement contains a billing error, and its amount, and the reasons for this belief, the creditor must comply with the following statutory requirements. No later than 30 days after receiving the notice, the creditor must send a written acknowledgment to the obligor. No later than two complete billing cycles (in no event later than 90 days) after the receipt of the notice and prior to taking any action to collect the amount, or any part of it, indicated by the obligor,the creditor must either make appropriate corrections to the account or send a written explanation or clarification to the obligor, after having conducted an investigation, setting forth the reasons why the creditor believes the statement was correct.

This content is for informational purposes only and is not legal advice. Legal statutes mentioned reflect the law at the time the content was written and may no longer be current. Always verify the latest version of the law before relying on it.

FAQs

To ask for late payment forgiveness, contact your creditor directly. Explain your situation clearly and provide any evidence of timely payments. Request a goodwill adjustment to remove the late mark from your credit report. Be polite and persistent, as creditors may be more willing to help if you demonstrate a good payment history.