Full question:
I purchased a 37" Spectron IQ TV from ShopNBC.com this past March. I received the TV on April 5. After hooking it up per the instructions enclosed, the TV was very faulty (defective). I called ShopNBC that evening and told them I had a lemon and wanted to return it. They said that I would receive a RMA kit (return autorization kit) in about 7 days and to follow the instructions from the kit. I followed them to the letter. On ShopNBC's web site it stated they would return all monies if the item was defective. Expecting them to honor this, I returned the TV to Minnesota, which cost me $146.53 out of pocket. The TV arrived at Viscom Technology (ShopNBC vendor) on April 20 and accepted on their dock by their employee. I certified all mail receipts from UPS to ShopNBC.<\p> <p>They only want to pay a portion of this fee and keep giving me the runaround. I searched the UCC sections and found Section 2327(1)(c) which seems to apply. That once they are notified of non approval, that the seller bears all risks and expenses. They credited the first TV payment of 149.99 to my card, and after pulling teeth, credited the original shipping and handling price of 79.99. Only now, they are saying they have paid half of the 146.53 it cost me to ship back and want to credit only 70.79. Thus, I'm getting robbed of 80.00.<\p> </br> Please, how do I handle this? There was absolutely nothing on their web site stating that they would only pay a portion. I'm in California and they are headquartered in Minnesota. I have saved all of their e-mails, mine and all receipts. I can not afford an expensive attorney. What can I do?
- Category: Consumer
- Date:
- State: California
Answer:
Looks like you are doing a good job on this yourself. I would not think they would want the bad publicity or you making this known. Suggest you keep contacting them until they agree to make the full payment for the shipping unless they show you something that says they are not responsible for it.
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