Full question:
How do I file a complaint against a contractor with the State Board of Contractors and Better Business Bureau?
- Category: Contractors
- Date:
- State: North Carolina
Answer:
Any person may prefer charges or file a complaint against a general contractor. Complaints must be properly completed on forms (sample for licensed contractor, sample for unlicensed contractor) provided by the Board, signed and returned to the Board office. All complaints received by the Board office are reviewed and assigned to a field investigator for an investigation.
Once a complaint is received, written notice of the complaint and the charges are then forwarded to the licensee or general contractor for a response. Following a preliminary review of the complaint the investigator may gather additional evidence by making an inspection of the construction project or the work in question. Field investigators also may interview the Respondent contractor, fact witnesses or other individuals who are familiar with the case. When an investigation is completed the case is forwarded to the Board's Review Committee, which then determines whether probable cause exists to recommend that the case be presented to the full Board for a disciplinary hearing. The Board may impose discipline by revoking or suspending the license of the general contractor based on a finding of gross negligence, incompetence, misconduct, or willful violations of the licensing laws. If the general contractor (Respondent) is not licensed to practice general contracting, the Board may only seek entry of a permanent injunction against the contractor in Superior Court. The Board's disciplinary statutes, which describe these procedures, are found at North Carolina General Statutes 87-11(a), 87-13 and 87-13.1.
For questions concerning complaints or to request a complaint form, please call the Board’s Violations & Complaints Section at (919) 571-4189.
This content is for informational purposes only and is not legal advice. Legal statutes mentioned reflect the law at the time the content was written and may no longer be current. Always verify the latest version of the law before relying on it.
