Can I return exchanged shoes that don't fit?

Full question:

I purchased an item from a shoe store. They didn't fit so I exchanged them for a different style. These also do not fit so I would like to return them. The company refuses to allow me to return them even though they are unworn because it is an exchanged item. The return policy does not indicate that exchanged cannot be returned. Since the shoes were over $100, I want to return them and get my money back! What can I do?

Category: Contracts
Subcategory: Breach of Contract
Date: 04/07/2025
State: Wisconsin

Answer:

Your ability to return the shoes is likely governed by the store's return policy and contract law. Review the return policy carefully, especially any statements about exchanges and returns. If the policy does not explicitly state that exchanged items cannot be returned, you may have grounds to argue for a return.

In legal terms, a breach of contract occurs when one party fails to fulfill their obligations as outlined in the agreement. If the store's refusal to accept your return contradicts their stated policy, this may constitute a breach.

You might consider filing a complaint with the Better Business Bureau or pursuing the matter in small claims court. If you choose to take legal action, be aware that contracts can be oral or written, but proving the terms of an oral agreement can be more challenging.

In summary, gather evidence of the return policy and any communications with the store. If necessary, seek legal advice to understand your rights and options for pursuing a return.

This content is for informational purposes only and is not legal advice. Legal statutes mentioned reflect the law at the time the content was written and may no longer be current. Always verify the latest version of the law before relying on it.

FAQs

How to get a refund when a company refuses?

If a company refuses to issue a refund, first review their return policy to confirm your rights. Document all communications with the company. You can escalate the issue by contacting customer service managers or filing a complaint with consumer protection agencies. If these steps fail, consider pursuing the matter in small claims court, especially if the amount is significant. Keep in mind that legal action should be a last resort, and it may be beneficial to seek legal advice.

Is it illegal to return a different item?

Returning a different item than what was purchased can be considered fraudulent, especially if you do not have the original receipt. Retailers typically have specific return policies that require items to be returned in their original condition. If you attempt to return an item that was not purchased from that store, you may face legal consequences or be denied the return altogether.

Is it illegal to return something to a different store?

Returning an item to a different store than where it was purchased is generally against store policies and can be considered fraudulent. Most retailers require returns to be made at the original point of purchase. If you attempt to return an item elsewhere, you risk being denied the return and potentially facing legal action for fraud.

Is it illegal to return identical items purchased from one store to another even if you have the receipts?

Returning identical items purchased from one store to another, even with receipts, is typically against store policies and can be viewed as fraudulent behavior. Retailers expect returns to be processed at the original location of purchase. Attempting to return items elsewhere may result in denial of the return and could lead to legal issues.

Can you get in trouble for returning a wrong item?

Yes, returning a wrong item can lead to trouble, particularly if it is perceived as fraudulent. Retailers have specific return policies, and if you attempt to return an item that was not purchased from them, you may face denial of the return or even legal consequences. It’s important to adhere to the store's return policy to avoid complications.

What is a valid reason for returning shoes?

Valid reasons for returning shoes typically include receiving the wrong size, a defective product, or if the shoes do not match the description provided at the time of purchase. Additionally, if the shoes are unworn and the return is within the store's specified return period, you may also have grounds for a return. Always check the store's return policy for specific conditions.