Full question:
We are a telemarketing co. in Fl Due to the nature of our business we have charge back. We have a customer who got their money returned. The individual has sent us a summons from her hometown stating she is pursuing a claim for lack of services?By law we obeyed what our merchant services told us.They refunded her money!How can she followup with a summons?
- Category: Damages
- Date:
- State: Florida
Answer:
The situation you describe involves a customer pursuing a claim for lack of services despite receiving a refund. This can happen if the customer believes they did not receive the promised services, leading them to file a summons.
In legal terms, a breach of contract occurs when one party fails to fulfill their obligations under the agreement, which may result in the other party suffering damages. If the customer claims a lack of services, they may argue that your company did not meet its contractual obligations, even if you followed the merchant services' instructions to refund their payment.
Consequential damages can arise from a breach if they are foreseeable and directly linked to the breach. For example, if the customer incurred additional costs due to relying on your services, they might seek compensation for those damages.
It's important to review the specifics of the complaint to understand the basis of the customer's claim. If you believe you have fulfilled your obligations, you may want to prepare a defense that outlines your compliance with the merchant services' directives and any evidence of the services provided.
For further assistance, consider consulting with a legal professional who can help you navigate the specifics of this case and any potential defenses you may have.
This content is for informational purposes only and is not legal advice. Legal statutes mentioned reflect the law at the time the content was written and may no longer be current. Always verify the latest version of the law before relying on it.